Terms & Conditions

Last updated: October 2026

1. Provider

2. Booking

A request sent through our website, by e-mail, phone or WhatsApp is not yet a booking. The booking is confirmed when you accept our offer and receive our written confirmation by e-mail or WhatsApp. Please check the details in the confirmation and tell us straight away if anything is wrong.

3. Prices

Prices are per vehicle, not per person, and include the driver, fuel, motorway tolls, parking and normal luggage. Prices on the website marked "from" are starting prices for the standard vehicle on the standard route; the final fixed price is the one in your confirmation. Extra stops, waiting beyond the included time, route changes on the day and services outside the confirmed plan are charged as agreed in advance. Prices include VAT where it applies.

4. Waiting time

At airports, 60 minutes of waiting after the actual landing time are included. We track flights, so waiting caused by a delayed flight is free. For pick-ups at addresses and hotels, 15 minutes of waiting are included. Longer waiting is charged per started 30 minutes, after we have tried to reach you.

5. Cancellation and no-show

• Free cancellation up to 24 hours before the pick-up time.
• Later cancellation: 50 % of the price.
• No-show (you do not arrive and do not contact us within the waiting time): 100 % of the price.
• Multi-day programmes, events and diplomatic assignments may have different terms, stated in the offer.

6. Passengers, children and luggage

The number of passengers and pieces of luggage must not exceed what was booked and the capacity of the vehicle. Child and booster seats are provided free of charge on request; please tell us the children’s ages when booking. Bulky items (bikes, skis, golf bags, pushchairs) and pets must be announced in advance. Smoking is not allowed in our vehicles.

7. Delays and force majeure

We plan every ride with a time buffer. We are not responsible for delays caused by traffic accidents, road closures, border waiting times, extreme weather or other events outside our control, but we will always do our best to get you to your destination on time and keep you informed.

8. Payment

You can pay by card or cash to the driver, by bank transfer, or by invoice for companies and partners. Deposits may be requested for long-distance rides, multi-day programmes and events.

9. Damage and lost property

Passengers are responsible for damage they cause to the vehicle beyond normal use (including cleaning after soiling). Items left in the vehicle are kept for 30 days; we will contact you if we can.

10. Complaints

Send complaints in writing to reservations.cpt@gmail.com or to our address. We confirm receipt and reply in writing within 15 days, as required by the Croatian Consumer Protection Act.

Uvjeti poslovanja (sažetak na hrvatskom)

Upit nije rezervacija – vožnja je potvrđena kada prihvatite našu ponudu i primite pisanu potvrdu. Cijene su po vozilu i uključuju vozača, gorivo, cestarine, parking i uobičajenu prtljagu. Na zračnim lukama uključeno je 60 minuta čekanja od stvarnog slijetanja, a na adresama 15 minuta. Besplatan otkaz moguć je do 24 sati prije polaska; kasniji otkaz naplaćuje se 50 %, a nedolazak 100 % cijene. Dječje sjedalice su besplatne. Plaćanje karticom, gotovinom, virmanom ili na račun tvrtke. Prigovore primamo pisanim putem na reservations.cpt@gmail.com i odgovaramo u roku od 15 dana, sukladno Zakonu o zaštiti potrošača.