Privacy Policy

Last updated: October 2026

1. Who is responsible for your data

The controller of your personal data is:

For any question about your data, write to reservations.cpt@gmail.com.

2. What data we collect

• Booking and enquiry data you enter in our forms or send us by e-mail, phone or WhatsApp: name, e-mail address, phone number, pick-up and drop-off addresses, date and time, flight or train number, number of passengers and luggage, children’s ages for child seats, special requests and, for company invoices, company name, address and tax number.
• Communication data: the content of messages you send us.
• Technical data: your IP address and the time of submission, stored with your request to protect the form against abuse.

We do not ask for and do not want sensitive data. Please do not send health, religious or similar information unless it is needed for your ride (for example, wheelchair access).

3. Why we use it and on what legal basis

• To answer your request, prepare a price and carry out the ride – steps at your request before a contract and performance of the contract (Article 6(1)(b) GDPR).
• To issue invoices and keep accounting records – legal obligation (Article 6(1)(c) GDPR).
• To protect our website against spam and abuse – our legitimate interest (Article 6(1)(f) GDPR).
• To send you occasional news or offers – only with your separate consent, which you can withdraw at any time (Article 6(1)(a) GDPR).

4. Who receives your data

Your data is seen only by us and the driver assigned to your ride. We use service providers who process data on our behalf: our website hosting company, our e-mail provider and, if you contact us that way, WhatsApp (Meta). When several vehicles are needed, we may pass the ride details to a trusted partner carrier who drives for us. We never sell your data.

5. How long we keep it

• Requests that do not lead to a ride: up to 12 months.
• Bookings and invoices: as long as accounting and tax law requires (in Croatia generally 11 years for accounting documents).
• WhatsApp and e-mail conversations: deleted when no longer needed for the ride or for legal claims.

6. Your rights

You have the right to access your data, to have it corrected or deleted, to restrict or object to its processing, to data portability and to withdraw consent. Write to reservations.cpt@gmail.com. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka, azop.hr).

7. Cookies

Our website uses technically necessary cookies so that it works. Analytics, maps or marketing cookies are used only if you accept them in the cookie banner, and you can change your choice at any time.

8. Changes

We may update this policy when our services or the law change. The date at the top shows the latest version.

Pravila privatnosti (sažetak na hrvatskom)

Voditelj obrade osobnih podataka je tvrtka navedena u točki 1. Podatke iz obrazaca, e-mailova i WhatsApp poruka (ime, kontakt, adrese, datum i vrijeme vožnje, broj leta, broj putnika, podaci za R1 račun) koristimo isključivo za odgovor na upit, izvršenje vožnje i izdavanje računa (čl. 6. st. 1. b) i c) GDPR-a) te za zaštitu stranice od zlouporabe (čl. 6. st. 1. f)). Podatke vide samo naši djelatnici, vozač i po potrebi partnerski prijevoznik; ne prodajemo ih. Upite bez vožnje čuvamo do 12 mjeseci, a račune koliko to propisuju računovodstveni i porezni propisi. Imate pravo na pristup, ispravak, brisanje, ograničenje obrade, prigovor i prenosivost podataka – pišite na reservations.cpt@gmail.com. Pritužbu možete podnijeti Agenciji za zaštitu osobnih podataka (azop.hr).